Frequently asked questions to help you buy a voucher, a gift box or an item - Diana Hotels Collection
Are gift boxes sent immediately after purchase?
Your Diana Hotels Collection gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for Diana Hotels Collection establishments in Alsace, such as Hôtel du Dragon in Strasbourg or Hôtel Le Colombier in Obernai.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, choose the 'Hide the amount' option when placing your order at Diana Hotels Collection.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your Diana Hotels Collection gift box during your order. It can be sent by email, by mail, or you can opt for in-store pickup according to your preferences.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be customized according to your wishes, for a unique experience at Diana Hotels Collection.
How do I create a group fund and invite people?
To create a piggy bank and offer a Diana Hotels Collection gift box, select the dedicated option during your purchase. You can then invite participants by email or link sharing, and benefit from a voucher valid for 730 days.
How can I choose the amount for a gift card?
At Diana Hotels Collection, the amount of the gift voucher is predetermined by the gift sets offered. You can select the amount that fits your budget from the available options, ranging from €159 to €289 for an overnight stay.
How can I log in to my account?
To access your Diana Hotels Collection account, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the page.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at Diana Hotels Collection.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Diana Hotels Collection gift boxes at the same time. They will all be included in your order and can be given to different people.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at Diana Hotels Collection.
How do I purchase or give a gift box?
To offer a Diana Hotels Collection gift box, choose your preferred box, customize it with a message, and complete your order. You will immediately receive a digital box, as well as a gift pouch version at your home. The recipient can then book their dates directly with the establishment, with a validity of 730 days.
Can we give a gift certificate and let the recipient choose the experience?
You can certainly give a gift certificate to your loved ones and let them choose the experience. The recipient will be able to select the hotel from our partner establishments, Diana Hotels Collection.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the reservation conditions of the chosen establishment. Diana Hotels Collection gift boxes are valid for 730 days, offering flexibility to plan a stay in the heart of Alsace.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. Our team is committed to responding within 48 business hours at Diana Hotels Collection.
Is the gift box customer service reachable by phone?
The customer service of Diana Hotels Collection is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online on your Diana Hotels Collection personal space. Log in with the credentials received at the time of purchase to access all the information.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about Diana Hotels Collection gift boxes. Opening hours are displayed on the contact page of our website.
Is there a dedicated customer service for gift boxes?
Diana Hotels Collection provides you with a dedicated customer service to answer all your questions about your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your Diana Hotels Collection gift box. You will find information about its validity, booking, and the included services.
Is spa access included in my gift box?
Access to the spa is included in some of our gift sets, such as the Wellness & Massage Escape. Check the details of your Diana Hotels Collection gift set to confirm this option.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Diana Hotels Collection gift box has access to the same services as other customers, in accordance with the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find the details of the services offered by Diana Hotels Collection there.
Is parking included in my gift box?
Parking is not included in the Diana Hotels Collection gift boxes. Check the establishment's conditions to confirm.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Diana Hotels Collection gift boxes. Some boxes, like the 'Moment of Escape in Obernai' or the 'Night of Prestige', include the signature Organic & Gourmand breakfast.
Is special attention given to the recipient of a gift box?
Recipients of Diana Hotels Collection gift boxes receive special attention during their stay. Specific terms, such as surprises or planned attentions, vary depending on the chosen establishment. Each hotel in the collection is committed to offering a unique and personalized experience, typical of the warm Alsatian welcome.
Is a welcome drink included in my gift box?
Diana Hotels Collection gift boxes sometimes include a welcome drink, depending on the type of stay chosen. For example, the Wellness Escape & Massage gift box at Hôtel Le Colombier Obernai includes a relaxation cocktail.
Should we bring towels to the Spa?
Towels are provided by our Diana Hotels Collection establishments for your comfort at the spa. Therefore, you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Our gift boxes are available for stays at our hotels in Alsace, offering a unique and refined experience. Diana Hotels Collection offers a wide range of gift boxes to delight your colleagues.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Diana Hotels Collection gift boxes and send them directly to your clients, either in digital or paper format. The gift boxes are valid for 730 days and can be booked directly at the chosen establishment.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases at Diana Hotels Collection.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Diana Hotels Collection offers tailored solutions for corporate committees, with preferential rates and customization options, to provide an exceptional stay in Alsace.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details to Diana Hotels Collection. The email address associated with your gift box will be updated according to the establishment's conditions.
How can I leave a review for my gift box?
You can share your feedback about your stay by logging into your customer account. Your experience is important to Diana Hotels Collection.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via the online form. The specific conditions for each establishment are available on the dedicated gift box pages, with details on the services and booking terms at Diana Hotels Collection.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the establishment chosen at Diana Hotels Collection. Our hotels in Alsace, from Strasbourg to Colmar, offer varied experiences, but no specific attire is generally required for most of the activities offered.
From what age can I get a treatment?
The minimum age to receive a treatment at our Diana Hotels Collection establishments depends on the specific conditions of each hotel. We recommend checking the details with the chosen establishment for your gift box.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the chosen establishment. The voucher is valid for 730 days and can be booked directly by the beneficiary at Diana Hotels Collection.
How can one access the hotel from the airport?
To access the hotel from the airport, you can choose to take a taxi or use public transportation. The Diana Hotels Collection establishments are located in several cities in Alsace, such as Strasbourg, Obernai, Molsheim, and Colmar, thus offering a variety of transportation options depending on your place of stay.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility varies depending on the infrastructure of the Diana Hotels Collection hotels. For a stay tailored to your needs, we recommend checking the specific facilities of the chosen establishment.
Are pets allowed in the establishment?
Pets are allowed in our Diana Hotels Collection establishments, subject to certain conditions. We invite you to check the specifics of each hotel to fully enjoy your stay with your four-legged companion.
Where can I find the menus?
Regional specialty menus are included in some Diana Hotels Collection gift boxes, such as the 'Authentic Alsace' box at Hôtel du Dragon. For other establishments, menus are available on the partner hotels' websites or directly on-site.
What are the hours of operation?
The reception and service hours vary depending on the Diana Hotels Collection establishment. To find out the specific hours of your hotel, you can check them directly on our website or on the page of the concerned hotel.
Is there parking available near the establishment?
The availability of nearby parking depends on the Diana Hotels Collection establishment chosen. Some of our hotels offer private parking or nearby parking spaces.
What are the delivery methods for gift boxes/vouchers?
Diana Hotels Collection gift boxes are sent immediately by email in digital format, with a gift envelope version to your home. The beneficiary can then book their dates directly with the establishment.
Is postal delivery offered?
Yes, Diana Hotels Collection offers mail delivery of its gift boxes. You can choose immediate digital delivery or receive a gift pouch version at your home.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays at our hotel-restaurants in Alsace. For additional items, you can check the conditions of the chosen establishment in our Diana Hotels Collection.
Is the gift box available in physical format?
Yes, our Diana Hotels Collection gift boxes are available in physical format, with a digital version sent immediately after your purchase.
Is the box presented in a neat packaging?
Yes, our Diana Hotels Collection gift boxes are carefully wrapped in an elegant and neat gift pouch, for a refined presentation.
Is the gift box available in a digital format (e-gift box)?
Yes, the Diana Hotels Collection gift box is available in digital format. You can choose to have it delivered by email, which allows for immediate redemption.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The Diana Hotels Collection gift box is sent in digital format immediately after purchase, and a gift pouch can be sent to your home.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate delivery in digital format and a gift box version at your home. The boxes are valid for 730 days at Diana Hotels Collection.
What are the delivery times for gift boxes by mail?
The delivery times for your Diana Hotels Collection gift boxes by post are 2 to 3 business days. Immediate sending of your gift box in digital format is also available.
Is it possible to schedule a delivery date?
You can schedule the sending date of your Diana Hotels Collection gift box during your order. The box is sent immediately in digital format, and a gift pouch version can be delivered to your home. The voucher is valid for 730 days.
Is express delivery available?
The express delivery of your gift box depends on the options available during your order at Diana Hotels Collection.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is valid for 730 days and can be booked directly with the establishment of your choice. Diana Hotels Collection guarantees an exceptional stay in Alsace.
Can I receive my gift box by email or mail?
You can receive your Diana Hotels Collection gift box by email or by mail, depending on your preference. The digital format is sent immediately, and a gift pack version is sent to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. Your Diana Hotels Collection gift box will arrive as a gift pouch, ready to give.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your Diana Hotels Collection gift box remains valid. You can use it for a new booking according to the conditions of the chosen establishment.
Can my gift box be extended if not used?
The validity of your Diana Hotels Collection gift box is 730 days. If not used, its extension depends on the conditions of the partner establishment.
Can my gift box be exchanged for another service?
Exchanging your Diana Hotels Collection gift box for another service is possible depending on availability and the conditions of the chosen establishment. Each hotel in our collection offers unique experiences, ranging from romantic stays to moments of relaxation, for an unforgettable stay in Alsace.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Recipients of our Diana Hotels Collection gift boxes can book their dates directly with the establishment and enjoy their gift voucher valid for 730 days.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a Diana Hotels Collection gift box depends on the availability of the chosen establishment. The voucher is valid for 730 days, giving you plenty of time to plan your stay in Alsace.
Is there a cancellation period for gift box reservations?
The cancellation period for bookings made with a gift box varies depending on the chosen establishment. For your stay at one of our Diana Hotels Collection hotels, check the conditions at the time of booking.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on the availability of the establishment. The terms are specified at the time of booking, in our Diana Hotels Collection hotels.
Can I convert my gift box into a gift card?
Diana Hotels Collection gift boxes cannot be converted into gift checks. You can use them to book an experience at one of our establishments in Alsace.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Diana Hotels Collection offers special gift boxes for special occasions such as Valentine's Day, Christmas, or weddings. Our gift boxes are available for stays at our hotels in Alsace, offering a unique and memorable experience.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Diana Hotels Collection offers gift boxes suitable for various occasions, such as birthdays, bachelorette or bachelor parties, or gatherings with friends. Our boxes allow you to enjoy a stay in the heart of Alsace, in one of our 3 or 4-star hotels, for an unforgettable moment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Diana Hotels Collection gift boxes are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and can customize your box according to your wishes.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our Diana Hotels Collection gift boxes correspond to the experiences offered by our establishments in Alsace. Each box is designed to provide an authentic immersion into the Alsatian universe, with carefully selected services to ensure a unique and memorable experience.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services included in our Diana Hotels Collection gift boxes can be exchanged according to the availability and conditions of the chosen establishment. For example, a massage can be replaced with a facial treatment, subject to confirmation by the hotel.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a Diana Hotels Collection gift box. The payment terms are indicated during the online purchase, on the secure payment page.
Is online payment secure?
Online payment for your Diana Hotels Collection gift boxes is secure, with a direct transaction at a preferential rate and no intermediary. The gift voucher is valid for 730 days and can be booked directly with the establishment.
Is payment via group or shared payment possible?
Payment via group or shared funds is not possible at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at Diana Hotels Collection.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The Diana Hotels Collection gift boxes are specially designed to offer a unique experience in Alsace, but they are not specific to any particular establishment. Each box allows you to enjoy an overnight stay or a meal at one of the hotels in our selection, leaving you the choice of destination.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at Diana Hotels Collection.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate digital delivery and a gift box version at your home. The voucher is valid for 730 days and can be used at any of our Diana Hotels Collection establishments.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of Diana Hotels Collection gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Diana Hotels Collection, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your Diana Hotels Collection customer account.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Secure payment by credit card, PayPal, Apple Pay, and Google Pay. Diana Hotels Collection gift boxes are available in digital version or gift pouch, with a validity of 730 days for flexible booking.
Can I receive an invoice after my purchase?
After purchasing a gift box, you will receive an invoice by email. You can also find it in your Diana Hotels Collection customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and you will receive your gift box immediately in digital format. Diana Hotels Collection.
Can a promotional code be used?
You can use a promotional code when purchasing your Diana Hotels Collection gift box. Check its validity and usage in the terms and conditions of our website.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and directly sent to the Diana Hotels Collection establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our Diana Hotels Collection gift boxes, subject to the conditions of the chosen establishment.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during your order. This message will be included with the box for a personal touch, at Diana Hotels Collection.
Can we add options to your gift box offers?
Diana Hotels Collection gift boxes can be customized according to the options available for each offer. You will find all the details directly on our website when you make your purchase.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your Diana Hotels Collection gift boxes. When placing your order online, you have the option to select the packaging that best suits your needs.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Diana Hotels Collection gift box with a message for a special occasion like a birthday or a wedding. Each box can be tailored to your wishes to mark this unique occasion.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our Diana Hotels Collection establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Diana Hotels Collection paper gift box, a duplicate can be issued subject to availability.
Can partially used gift boxes be refunded?
Partially used Diana Hotels Collection gift boxes cannot be refunded. The voucher is valid for 730 days, allowing you to fully enjoy the offered experience.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Diana Hotels Collection gift box for another of equal or greater value, according to the purchase conditions. Beneficiaries can book their dates directly with the establishment, with a validity of 730 days for their gift voucher.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Diana Hotels Collection gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, in our Diana Hotels Collection establishments.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the box will be required for quick processing according to the conditions of the Diana Hotels Collection establishment.
Can I get a refund for a gift box if I change my mind after purchase?
Diana Hotels Collection gift boxes are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
The Diana Hotels Collection gift box is valid for 730 days. If the recipient has not been able to use it before this date, they will unfortunately no longer be able to benefit from it. We recommend checking the establishment's conditions to find out about possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the Diana Hotels Collection gift box, a credit can be issued according to the specific conditions of the chosen establishment. The voucher is valid for 730 days, thus offering flexibility to plan a stay in the heart of Alsace.
How can I redeem the cashback?
To use your Diana Hotels Collection gift box, follow the instructions indicated on the voucher. The recipient can book their dates directly with the establishment and enjoy their gift voucher, valid for 730 days.
What is the processing time for a refund after I make a request?
The refund period for your Diana Hotels Collection gift box is 730 days from the date of purchase. Refunds are possible subject to the terms of use specified at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Diana Hotels Collection gift boxes are neither exchangeable nor refundable after purchase. They are valid for 730 days from the date of purchase, allowing great flexibility to plan a stay in Alsace.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a Diana Hotels Collection gift box. Check the available dates during your booking to fully enjoy your stay in Alsace.
Is booking with a gift box subject to availability?
The booking with a Diana Hotels Collection gift box is subject to the availability of the establishment. To fully enjoy your stay in Alsace, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your Diana Hotels Collection account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your Diana Hotels Collection gift box, have its number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your Diana Hotels Collection gift box on the weekend is possible depending on the availability of the chosen establishment. Our hotels in Alsace, such as Hôtel Le Colombier in Obernai or Hôtel D in Strasbourg, welcome you for a relaxing and discovery stay.
Can I use my gift box on holidays?
The use of your gift box on holidays depends on the availability of the chosen establishment. Our Diana Hotels Collection hotels are open all year round, but it is advisable to book in advance for these periods.
Can I freely choose my dates with a gift box?
The reservation dates with a Diana Hotels Collection gift box depend on the availability of the establishment. You can choose your dates based on availability at the time of booking.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the chosen establishment among our Diana Hotels Collection hotels, subject to availability and the specific conditions of each hotel.
Can I make a reservation by phone with my gift box?
Telephone booking is possible according to the conditions of the chosen establishment among the Diana Hotels Collection.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the chosen establishment from our Diana Hotels Collection.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your Diana Hotels Collection gift box for a box of equal or lesser value, according to the establishment's conditions.
Does my gift box cover the entire service?
Your Diana Hotels Collection gift box covers the service mentioned on your exchange voucher. Any additional options or ancillary services are at your own expense. Each stay includes a signature Organic & Gourmand breakfast to start the day gently.
Is my gift box personalized?
Your Diana Hotels Collection gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for 730 days and can be used at one of our establishments in Alsace.
Can my gift box be used all at once?
Your Diana Hotels Collection gift box can be used in one go. It is valid for 730 days and can be booked directly at the establishment of your choice in Alsace.
Is my gift box valid in multiple establishments of a group?
Your Diana Hotels Collection gift box is valid in several of our establishments in Alsace, including Strasbourg, Obernai, Molsheim, and Colmar. You can choose from our partner hotels to enjoy your stay.
Is my gift box valid in only one establishment?
Your Diana Hotels Collection gift box is valid in several of our establishments in Alsace. You can choose among our hotels in Strasbourg, Obernai, Molsheim or Colmar to enjoy your stay.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and may be subject to an additional charge. The hotels of the Diana Hotels Collection welcome you with personalized service to make your stay in Alsace unforgettable.
Can someone else use my gift box?
Your Diana Hotels Collection gift box is personalized and reserved for its recipient. It can only be used by the person designated at the time of purchase.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the establishment's conditions. The details are specified on your Diana Hotels Collection gift box.
Is an ID required upon arrival when using a gift box?
An ID may be required upon arrival according to the conditions of the Diana Hotels Collection establishment.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. We invite you to check directly with the Diana Hotels Collection hotel or restaurant.
How do I proceed with reserving my gift voucher?
To reserve your Diana Hotels Collection gift voucher, log in to your account and follow the instructions on our website. The voucher is valid for 730 days and can be used directly at the establishment of your choice in Alsace.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Diana Hotels Collection. You can place an order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your Diana Hotels Collection gift voucher can be used in multiple occasions, subject to availability and the conditions of the chosen establishment.
What are the check-in and check-out times?
Check-in and check-out times vary depending on the establishment chosen from our Diana Hotels Collection. For an optimal experience, we recommend checking these details during your booking.
What services are included in a gift certificate?
The benefits included in a Diana Hotels Collection gift voucher vary depending on the chosen box set. You will enjoy an overnight stay at one of our 3 or 4-star hotels in Alsace, with unique experiences such as massages, delicious breakfasts, or tastings of regional specialties.
What is the difference between a gift box and a free amount voucher?
With a Diana Hotels Collection gift box, you get a predefined night or experience, while a voucher with a free amount allows you to choose any service up to the indicated amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and validity terms, which extend for 730 days from the date of purchase. At Diana Hotels Collection, we pride ourselves on transparency so that you can offer a stay in Alsace with complete peace of mind.
How do I use a gift box during booking?
To use your Diana Hotels Collection gift box, book directly with your chosen establishment by mentioning your unique code. The voucher is valid for 730 days and can be used subject to hotel availability.
Can the gift box be transferred to a third party?
The Diana Hotels Collection gift box can be given to a third party. Simply enter the recipient's name during the order process or change the person directly on the gift voucher.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Diana Hotels Collection gift box is possible according to the conditions specified at the time of purchase.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your Diana Hotels Collection gift box, a duplicate or a digital box will be sent to you after verification of your details and order number.
What is the validity period of a gift box?
A Diana Hotels Collection gift box is valid for 730 days, which is two years, from the date of purchase. This period of validity allows you to offer a stay in Alsace with great flexibility, in one of our 3 or 4 star establishments.
Are children allowed?
Children are generally accepted in our Diana Hotels Collection hotels, but this may vary depending on the establishment chosen. We advise you to check the specific conditions of the hotel of your choice.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of your Diana Hotels Collection gift box can use the voucher value at their discretion, with no obligation to spend it all. If the amount exceeds the voucher value, additional payment will be required according to the establishment's conditions.
Is the spa access private?
Access to the spa varies depending on the chosen gift box and the Diana Hotels Collection establishment. Some gift boxes include private access, while others offer shared access. Check the details of your gift box to know the specific conditions.
What types of gift boxes do you offer?
Discover our gift boxes for stays in Alsace, including romantic nights, gourmet getaways, and wellness experiences. Our options vary depending on the partner establishments, such as Hôtel Le Colombier, Hôtel du Dragon, or Hôtel D, for unforgettable moments. Enjoy the refined and warm universe of Diana Hotels Collection.